Returns Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you are not completely satisfied, please review our returns policy below.

Acceptable Returns​

• Defective Items: If an item is found to be defective, it may be returned regardless of condition.

• Sale Items: Items purchased on sale can be returned or exchanged unless noted as "final sale" in the product description.

• Customized Items: Unfortunately, we cannot accept returns for customized items unless they arrive damaged or defective.

Acceptable Condition

• Opened or Used Items: Items that have been opened or used may be returned only if they are defective.

• Tags and Packaging: Items must have all original tags attached and should be returned in their original packaging when applicable.

Return Window

• Return Period: Customers have 14 days from the date of receipt to send in their returns.

• Late Returns: Returns that are postmarked after the 14-day period will be assessed on a case-by-case basis and may not be eligible for a refund, exchange.

Available Refunds

• Replacement Items: If the original item is defective, we will send a replacement of the same product.

• Substitute Products: If the original item is no longer available, we will send a similar product of equal or greater value.

• Store Credit: In lieu of a cash refund, we may provide store credit for returned items.

• Cash Refunds: We will issue full cash refunds for returned items in acceptable condition as outlined above.

Return Costs

• Return Fees: Customers are responsible for return shipping costs unless the return is due to an error on our part.

• Handling Fees: Handling fees may be deducted from refunds where applicable.

• Cost Variability: Return shipping costs may vary by country and product type.

• Member Discounts: Reduced return fees may be offered for members or repeat customers.

Logistics

• Return Address: Customers should send returns to our warehouse located at 8 Lady's Mantle Lane DL2 2ZR.

• Initiating Returns: Customers need to email our support team at oliviamccreadydesign@gmail.com to initiate the return process.

• Receipt Inclusion: Customers are encouraged to print and include their receipt in the return package.

• Self-Service Portions: The return process is largely self-service, with instructions provided on our website for how to initiate a return.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.